Shipping Policy

Shipping Policy

Timberbark Creations is a small, locally owned business based in Wasaga Beach, Ontario. Many of our products are handmade or personalized to order, so processing times may vary depending on the item and level of customization.

We do our best to prepare and ship every order as quickly as possible while maintaining the quality expected from a custom-made product.

Processing Times

Most standard and personalized orders are prepared within 3–5 business days.

During the holiday season and other particularly busy periods, typical processing time may increase to 5–7 business days.

Large, complex, or highly customized orders may require additional production time. Processing times for these orders will vary depending on the size and complexity of the project. Where appropriate, an estimated completion time will be discussed with the customer.

If you require an order by a specific date, please contact us before ordering at Timberbarkcreations@gmail.com so we can confirm whether your deadline can be accommodated.

Shipping Within Ontario

Standard shipping within Ontario is a flat rate of $10 CAD for most products.

Orders of $150 CAD or more qualify for free standard shipping within Ontario.

Certain oversized or specialty products, including some larger signs and décor items, may have different shipping rates. Where applicable, the shipping cost will be displayed during checkout or discussed before the order is completed.

Shipping Within Canada — Outside Ontario

Orders shipped to Canadian provinces or territories outside Ontario are charged a standard shipping rate of $20 CAD.

Oversized, unusually heavy, or difficult-to-ship products may require additional shipping charges. If additional shipping is required beyond the amount collected at checkout, we will contact you before shipping your order.

At this time, Timberbark Creations ships within Canada only.

Local Delivery

Local delivery is available for $5 CAD within:

• Wasaga Beach

• Collingwood

• Stayner

Local delivery will be arranged once your order is complete.

Free Local Pickup

Free local pickup is available in Wasaga Beach, Ontario.

Once your order is ready, we will contact you to arrange a mutually convenient pickup date and time. Please wait until pickup arrangements have been confirmed before arriving.

Pickup instructions and location details will be provided directly to the customer.

Shipping & Delivery Times

Shipping times begin after your order has been completed and handed over to the shipping carrier. Processing time and shipping time are separate.

Actual delivery times vary depending on the destination, shipping carrier, weather, holidays, and other factors outside our control.

Delivery dates provided by a carrier are estimates and cannot be guaranteed by Timberbark Creations once an order has entered the carrier's network.

Tracking

Tracking information will be provided when available.

Some smaller or lower-cost products may occasionally be shipped using a service that does not include tracking. Where applicable, shipping and tracking information will be provided after the order has been dispatched.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at Timberbarkcreations@gmail.com.

We will make every reasonable effort to correct the address before shipment. Once an order has shipped, we may not be able to change or redirect the package.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed or Missing Packages

If your package appears to be significantly delayed, please contact us and we will assist with investigating the shipment where possible.

Packages marked as delivered by the shipping carrier but reported missing will be reviewed on a case-by-case basis. Customers may be asked to confirm delivery details or contact the shipping carrier as part of the investigation.

Damaged Orders

Any shipping damage must be reported to Timberbark Creations within 48 hours of receiving the order.

Please email Timberbarkcreations@gmail.com and include:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping box, envelope, or packaging

Please retain the damaged item and its original packaging until the issue has been resolved, as the shipping carrier may require this information when processing a damage claim.

We will review the situation and work with you to determine an appropriate resolution.

Personalized & Custom Orders

Because many Timberbark Creations products are made specifically for each customer, please carefully review all names, dates, spelling, colours, sizes and other personalization information before submitting your order.

Production or shipping delays caused by missing or incomplete personalization information may affect the expected completion date.

For information regarding cancellations, returns, exchanges or refunds for personalized products, please refer to our Refund and Return Policy.

Holiday Orders

November and December are our busiest production and shipping months. Processing times during the holiday season are typically 5–7 business days, although complex custom orders may require additional time.

Christmas ordering and shipping deadlines may be posted on our website or social media as the holiday season approaches.

Orders placed before a posted deadline will receive priority for holiday completion; however, carrier delivery dates cannot be guaranteed once an order has shipped.

Customers requiring an item for a particular event, holiday or date are encouraged to contact us before ordering.

Questions About Shipping

For questions regarding shipping, local delivery, pickup, custom orders, rush requests or an existing shipment, please contact:

Timberbark Creations
Timberbarkcreations@gmail.com